Privacy Notice
Effective Date: 25/06/2026
Review Date: 25/06/2026
At Central Power Services Limited, we are committed to protecting your personal information and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.
Who We Are
Central Power Services Ltd is the data controller responsible for your personal data.
Address: Garstang Road, Preston, PR3 0PH
Telephone: 01995 642600
Email:
If you have any questions about this Privacy Notice or how we use your personal information, please contact us using the details above.
What Personal Data We Collect
Depending on how you interact with us, we may collect:
- Name
- Postal address
- Email address
- Telephone number
- Company details
- Payment and billing information
- Customer account information
- Communications with us
- Website usage information
- Technical information such as IP address and browser type
- Call recordings and call transcripts (where applicable)
Telephone Calls, RingCentral, Call Recording and AI Transcription
We use RingCentral as our business telephone and communications platform.
When you contact us, RingCentral may process personal data including:
- Your telephone number
- Caller identification information
- Date and time of the call
- Call duration
- Voicemail messages
- Call recordings
- AI-generated call transcripts
- Notes created during or following the call
Calls may be recorded and automatically transcribed for the following purposes:
- Providing customer support
- Maintaining accurate records of conversations
- Quality assurance
- Staff training and development
- Investigating complaints
- Preventing fraud and misuse
- Protecting our staff and customers
- Meeting legal and regulatory obligations
Where AI-generated transcripts are used, they assist our staff in accurately documenting conversations. Although we take reasonable steps to ensure accuracy, AI-generated transcripts may contain errors and should not be regarded as an exact record without verification.
Where appropriate, callers will be informed before recording or transcription begins through an automated message or other appropriate notice.
Our Lawful Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interests
- Consent (where required by law)
For call recording and transcription, our lawful basis is generally our legitimate interests in providing a safe, efficient and high-quality service, unless another lawful basis is more appropriate.
How We Use Your Information
We use your information to:
- Deliver our products and services
- Respond to enquiries
- Manage customer accounts
- Process payments
- Improve our services
- Train our staff
- Maintain security
- Meet legal obligations
- Investigate complaints
- Communicate with customers
- Prevent fraud and criminal activity
Sharing Your Information
We only share personal data where necessary.
Recipients may include:
- RingCentral (our communications provider)
- IT service providers
- Professional advisers
- Payment providers
- Regulatory authorities
- Courts and law enforcement agencies where legally required
Where third-party service providers process personal data on our behalf, they do so under contractual agreements that require them to protect your information.
International Transfers
Some of our service providers, including RingCentral, may process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as adequacy regulations or approved contractual safeguards.
Data Security
We take appropriate technical and organisational measures to protect your information, including:
- Secure cloud storage
- Encryption where appropriate
- Access controls
- Multi-factor authentication where available
- Staff confidentiality obligations
- Regular security monitoring
How Long We Keep Your Information
We only retain personal information for as long as necessary.
Unless there is a legal or regulatory requirement to keep information longer:
- Customer records are retained in accordance with our Records Retention Policy.
- Call recordings and AI-generated transcripts are normally retained for 12 months, unless required for legal proceedings, investigations or regulatory purposes.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request erasure of your personal data (where applicable)
- Restrict processing
- Object to processing based on legitimate interests
- Request data portability (where applicable)
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise your rights, please contact us using the details provided above.
Cookies
If you use our website, we may use cookies and similar technologies. Please refer to our Cookie Policy for further information.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Notice or how we process your personal information, please contact:
Central Power Services Limited
Data Protection Officer: Natalie Yates
Email:
Telephone: 01995 642600
Information Commissioner's Office (ICO)
If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office.
Website: https://ico.org.uk/
Telephone: 0303 123 1113
